Daimler Chrysler Field Connect Portal
The Situation
The relationship between DaimlerChrysler and its dealerships is managed by corporate employees called field agents. In preparation for a meeting with a dealership, the agent spends time manually gathering data, requesting reports from headquarters, faxing documents, and making phone calls. They need access to critical data spread across multiple legacy systems, and there is currently no centralized resource to retrieve it. System downtime often plagues their efforts, forcing them to revert to support requests.
The Challenge
Help an existing team architect the interface and workflow for a web portal that centralizes data, eliminates legacy systems, and offers single sign-on technology.
The Solution
With an information architect and interface designer on site at DaimlerChrysler, Igadea played a key role in three areas. In coordination with the portal program manager, we defined a process by which all applications in the portal would follow from inception to deployment. This process was tightly integrated with an existing corporate standard, yet offered specific steps relevant only to our project. Additionally, we documented the functionality requirements and created schematic interfaces for every application slated for development. Finally, we helped initiate a portal integration team that assisted other corporate divisions in deploying their applications in the portal.